FAQ

We recommend placing your order at least 12 hours in advance to ensure availability and freshness.

Absolutely, we offer complimentary message wording for all whole cakes. You can add your message during checkout.
Note: Messages on chocolate plaques are limited to 25 characters.

Yes, we deliver across Jakarta. Delivery fees are based on your location and will be calculated at checkout. You may also choose self-pickup at The St. Regis Jakarta.

Once an order is placed, it cannot be canceled, refunded, or modified. Please review your order carefully before confirming.

We offer a range of sizes, including 18cm (4–5 servings), 20cm (4–6 servings), and 22cm (8–10 servings), depending on the cakeYes, you can select your preferred delivery time slot during checkout, subject to availability.

For allergies or dietary requirements, please Contact us before placing your order. We will do our best to accommodate your needs.

Yes, we welcome bulk and corporate orders. Please Contact us directly for quotes and customization options.

Refrigerate immediately at 1°C–6°C, do not freeze, avoid direct sunlight, keep the box upright, and consume within 3 days.